Tea · Coffee · Flowers
Cancellation, Returns, Delivery & Substitution Policy
Brings you freshly roasted beans and daily curated floral design under one roof. Your suburban sanctuary awaits. ☕️🌸
Our Promise
At Sun & Bloom Cafe, every order is thoughtfully prepared with care and attention to detail. Whether you're purchasing fresh flowers or handcrafted beverages, our goal is to provide exceptional quality, reliable service, and a memorable customer experience.
Order Changes
If you need to update your delivery address, pickup time, gift message, or floral selection, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request; however, changes cannot be guaranteed once an order has entered production or is out for delivery.
Order Cancellation
We understand that plans may change.
Floral Orders
* Orders may be canceled at no charge if the request is received at least 24 hours before the scheduled delivery or pickup time.
* Orders that have already been designed, prepared, dispatched for delivery, or delivered cannot be canceled or refunded.
Beverage Orders
All coffee, tea, milk tea, and specialty beverages are freshly handcrafted to order. Once preparation has begun, beverage orders cannot be canceled, modified, or refunded.
To request a cancellation, please contact us during
Business hours:
MONDAY-FRIDAY 9:00AM-7:00PM
SATURDAY & SUNDAY 10:00AM-6:00PM
Phone: (678) 336-9998
Delivery Policy
Floral Delivery
We proudly offer floral delivery within approximately 10 miles of our Dacula, Georgia location.
Delivery times are estimates and may vary due to:
• Weather conditions
• Traffic
• Holidays
• Recipient availability
• Other unforeseen circumstances
If necessary, we may contact the recipient to coordinate the most appropriate delivery time.
Flower Substitution Policy
Fresh flowers are seasonal and availability may vary throughout the year.
To ensure timely delivery and maintain the highest quality, Sun & Bloom Cafe reserves the right to substitute flowers, greenery, or containers with items of equal or greater value when necessary.
All substitutions will preserve the overall:
• Design style
• Color palette
• Size
• Value
• Quality
For specialty flowers, including orchids and other premium varieties, substitutions may include a similar variety or an alternate color when required.
Beverage Orders
Coffee, tea, bubble tea, and other beverages are available for in-store pickup only.
To ensure freshness and product quality, we do not offer beverage delivery at this time.
Returns & Refunds
Customer satisfaction is very important to us.
Because fresh flowers and handcrafted beverages are perishable products, all sales are considered final.
Refunds or replacements will only be considered in the following situations:
• The incorrect product was received.
• Flowers arrived damaged.
• The order was significantly different from what was confirmed.
• There is a verified quality issue upon delivery or pickup.
Requests must be made within 24 hours of delivery or pickup.
Please provide your order number along with clear photographs of the product so we can evaluate the issue promptly.
Customer Satisfaction
If you experience any concerns with your order, please contact us promptly. We are committed to resolving issues fairly and professionally and will make every reasonable effort to ensure your satisfaction.
Same-Day Delivery Policy
To ensure the highest quality and timely service, same-day floral delivery is available for orders placed by 3:00 PM (Eastern Time).
• Orders received before 3:00 PM are eligible for same-day delivery (subject to product availability and delivery schedule).
• Orders placed after 3:00 PM will automatically be scheduled for next business day delivery, unless the customer selects a later preferred delivery date during checkout.
• While we make every effort to accommodate requested delivery times, exact delivery times cannot be guaranteed.
